Claims

We have used NC Insurance for a number of years now and have found them to be extremely professional. From being competitive in their pricing to listening to our needs, NC Insurance have been great to work with and would not have any reservations in recommending them.

I was previously insured with a broker who constantly delayed providing me with my renewal terms which meant I often had to make decisions at the very last minute. Not only was this annoying but it meant I was never completely sure I was receiving the best deal.

NC Insurance are different in that they took the time to understand my business and tailored an insurance programme to my exact needs at a very competitive premium. I am extremely happy with the service they provided not only when they secured my business but also on an on-going basis. I’d have no hesitation in recommending NC insurance to any business looking for marine or commercial insurance.

“A first class service delivered by a team of local insurance professionals. NC Insurance helped us secure extremely competitive premiums and I would recommend them to any other North East company.”

A short note to thank you for the excellent, efficient and professional service you have given in handling the recent DALTC storm damage claim.

The claim extended over a number of months, was of fairly significant value and was not always straightforward. All backed up by an inherent friendliness that provided for a good relationship between yourself and myself representing DALTC. Highly recommended to all NCI’s other clients!

“I would definitely recommend the team at NC Insurance, they have the ability to act immediately on any queries we have & ensure any issues are dealt with both promptly and efficiently. The team understands the field of business we are in which helps to make it so much easier.  Overall a great company to work with, Thank you.”

I would highly recommend NC Insurance. First class, 1 to 1 customer service with our personal broker speaking direct, in person or over the phone, this makes the day to day tasks much easier to deal with. NC Insurance also has a knowledge of our business and understands the exact type of cover needed to be in place.

“We’d been with our previous broker for a few years and had a decent relationship with them. However, when I first started speaking with NC Insurance, it was clear that they were able to provide the peace of mind that they understood our business as well as explaining the benefits of other covers we did not have currently.

I took the decision to work with NC Insurance as in addition to getting more cover, they were also able to make us a decent overall saving on our insurance spend with the addition of valuable Directors & Officers Liability cover”

“We have used the services of NC Insurance for many years now for identifying and researching our needs in terms of Business Insurance. We’ve always found them courteous and professional in looking after our interests and when advising us about our requirements.”

Regarding NC Insurance all I can really say that this is one first class company which offers a personal & professional service.

In the first year of my dealing with them they saved me 35% of my usual insurance cost. In year two in spite of a claim from us they still managed to save me money by putting my business out to tender.

Results like this are rare these days as companies don’t try for their clients. NC Insurance is the exception. Try them you won’t be disappointed. First class, highly recommended.

Excellent Service, Comprehensive Quotes and policies at Very Competitive Premiums. Our enquiries are always answered Quickly and Efficiently by Friendly Local Staff.

Many thanks. You and the NC Insurance team are worth your weight in gold. I’ve never dealt with an insurance broker or company who have been anywhere near to NC Insurance. It’s like a breath of fresh air.

“We appointed NC Insurance to act as our insurance broker in 2017. NC Insurance took the time to understand our business, our business processes, company structure and markets we work in. The benefit to us is NC Insurance structured an insurance programme which provides the optimal level of cover. We also had the additional benefit of realising a 13% saving in our insurance premiums. We would recommend other engineering businesses to speak to NC Insurance about their own insurance needs. “

“We’ve provided comprehensive refrigeration, air conditioning and catering equipment services in the North East for the last 20 years and for the past 8 years, NC Insurance have been our insurance broker.

We first moved for the savings, but have stayed since thanks to the first class, professional service provided. Would definitely recommend NC Insurance to any other firm in the HVAC industry.”

“From start to finish the team at NC Insurance were great. We came across a problem with a vehicle where the engine had gone and had no choice but to claim through our insurance as it was a costly repair.

It was the very first time we had to claim for this sort of problem, however the claims team at NC assisted me from start to finish explaining the process. Although it was stressful, I was completely reassured as the customer was paid quickly, within two weeks of the notification. This took the pressure off me.

Very pleased how efficient the NC team were, completely trustworthy & reliable. I have used NC Insurance for years and will continue to. Keep up the good work, 10/10 from me.”

“The team at NC Insurance continually provide us with expert advice, quality cover and affordable premiums and I’d recommend them to anyone looking for the same from their broker.”

We appointed NC Insurance to act as our insurance broker in 2017.  NC Insurance took the time to understand our business, our business processes, company structure and markets we work in.  The benefit to us is NC Insurance structured an insurance programme which provides the optimal level of cover.  We also had the additional benefit of realising a 13% saving in our insurance premiums. 

We would recommend other engineering businesses to speak to NC Insurance about their own insurance needs.

“I was contacted by NC Insurance in 2014 and allowed them to review our insurance to see what a local broker could offer. In that first year an extensive review of the market was conducted and we appointed them as our broker. They’d found the exact cover we needed but for 25% less than we were paying previously. Since then the team at NC Insurance continue to provide us with expert advice, quality cover and affordable premiums and I’d recommend them to anyone looking for the same from their broker.”

NC Insurance’s knowledge of the Motor Trade is unbeatable and their staff are well experienced in dealing with our type of trade. We would recommend NC Insurance to anyone connected with the Motor Trade to get a professional, prompt and friendly service.

“They are friendly, knowledgeable and are happy to answer any questions we have. And this year in particular, they’ve been in touch with us throughout the various lockdowns with advice, information and a level of care which has been greatly appreciated.

I know NC Insurance work with many architects and providers of professional services and if our experience is anything to go by, you can see why.”

“I have used NC Insurance for 10 years now and their service is excellent. Always just a phone call away, they deal with everything in a very professional manner and leave your mind free, knowing everything is in place.”

“Having just renewed my home insurance I would like to say NC Insurance has again provided a first class service. Extremely helpful and an excellent price. What more could you ask for! Well done and thankyou.”

“After bad winds, we had a commercial claim to make for a large repair job to our office. It was an extremely busy period, and my experience with a builder left me frustrated.

The claims team at NC Insurance were happy to sort out the loss adjusters, builder and the claim, so I could step back and get on with my job. A friendly, proactive & responsive service which exceeded my expectations.”

“Worked with the claims team of a number of occasions in regards to different policy’s we have with NC Insurance. The team are always so helpful and keep us updated along the way. Would definitely recommend NC Insurance to friends & family.”

“When I first started speaking with NC Insurance, it was clear that they were able to provide us with something slightly different. They had access to a specialist scheme designed specifically for electrical contractors like ours.

Not only did this give me the peace of mind that they understood our business but it also resulted in us getting cover that wasn’t included in our current insurance. This included products efficacy cover, employee dishonesty and loss of keys.”

“After several years with our previous broker, we decided to include NC Insurance in our review in 2013 as we’d seen our premiums steadily increase over the years. In that first year, they saved us over 40% on our insurance spend which was exceptional. Since then, we formed a really strong relationship with our Account Director which includes her coming out to see us on a regular basis. This personal service is extremely important to us as it’s exactly the type of service we provide to our own clients.

Beyond that, they respond to any query I have in a quick and efficient manner which means I can satisfy our own clients when it comes to things like having to provide them with proof of insurance. It’s those small things which are really appreciated but it’s when we’ve had to claim that they’ve really demonstrated their value. This has meant regular contact and making sure any claims have been settled quickly and favourably.

For any business wanting an insurance broker who can help protect their business at a really competitive premium, look no further than NC Insurance.”

We have used NC Insurance for a number of years now and are extremely happy with the service they provide.We always receive renewal terms in good time and they recommend the most suitable policy for us at the most competitive price. We would definitely recommend NC Insurance to other motor trade businesses.

“The NC team continue to provide a competitive rate for my Travel Insurance. I have used them for many years now and would recommend to anyone.

Will definitely be using NC Insurance for my Travel Insurance once the lockdown ends.”

NC Insurance has been our insurance broker for several years now and their service is excellent. I know they are just a phone call away and when I have a query, they deal with everything in a very professional manner leaving me safe in the knowledge that everything is in place.

“We’d been with our previous broker for a few years and it became clear that they weren’t in a position to get us the cover we wanted at a competitive rate. This was proven when NC Insurance presented us with terms for all our insurance policies at a premium that resulted in a good saving.

Since then, they’ve has always been at hand to help with any queries we have and I’d recommend them to any company who wants to work with a broker who knows their stuff and works hard to get their clients the best deal.”

“We first began working with NC Insurance in 2012 when they managed to reduce our insurance spend. Since then they’re always available to help answer any queries we have.

Unlike previous insurance brokers we’ve worked with, they take the time to explain the markets they’ve approached so to ensure we always pay a fair price for the excellent service and cover we receive.

Based on our experience, I would urge any company considering their insurance options to speak to NC Insurance when you next review your insurance.”

I would just like to convey our management committees’ sincere thanks to you for your help and guidance that enabled us to take our employer and public liability insurance with yourselves. Being a charitable organisation, it is a never ending task in finding ways to reduce our expenditure and the £1,000 you saved us has been a tremendous help.

I have recommended your services to other community organisations in our area highlighting how helpful you were, how much money you saved us and how we also received additional cover. Many thanks for your assistance once again.

“NC Insurance has been my insurance broker since 2014.

I’d been with my previous broker a few years so moving wasn’t an easy decision but the other company used to delay getting me my renewal terms which meant I was rushing around to get things sorted.

I went with NC as they took the time to understand my business and came up with the right cover, in good time, at a really good premium. In the years since, they’ve always been there to help with any queries and changes and I know they work with the insurance companies to make sure our premiums are always competitive.

I’d definitely recommend NC Insurance to any other electrical contractors or anyone who wants their insurance delivered in a straight forward and professional way”

We were first introduced to NC Insurance in 2012 as one of our business associates was already a client of theirs. The staff took the time to understand our business and insurance requirements and ultimately helped reduce our insurance spend in year 1.
Since then, we’ve grown and so has our relationship with NC Insurance as they’re always available to help answer any queries we have. Their knowledge of the business means they can also provide us with advice which guarantees we always have the exact cover we need. And unlike previous insurance brokers we’ve worked with, they’ll take the time to explain the markets they’ve approached so to ensure we always pay a fair price for the excellent service and cover we receive.
Based on our experience, I would urge any company considering their insurance options to speak to NC Insurance when you next review your insurance. They’re friendly, knowledgeable, professional and the staff help make sure your business is protected for a fair price.

As insurance used to be!!! Excellent service and easy to contact. Would never go back to direct insurance again. Using a broker enables our company to do the things we are good at and leaves the insurance to the experts.

I would like to confirm that my dealings with NC Insurance over the many years that I have renewed my motor, house buildings, and lately travel insurance policies with your company, have always been most efficient, very helpful and courteous. I would like personally to thank you for the excellent service that you have provided with me during the past.

“As a big business with a small, skilled and loyal team we understand our reputation depends on us delivering what we say we will, on time. This is part of the reason we continue to work with NC Insurance who are able to source a competitive solution for a range of complex risks, including industrial, residential and commercial premises.

I trust NC Insurance as I know they will fulfil our needs and would recommend them to any other property owner who is looking for a broker they can trust to deliver exceptional service.”

“Cost control is extremely important which is why when our professional indemnity insurance renewal came through at 25% more than last year, we had to take action.

Our office insurance was already with NC Insurance with our PI policy held elsewhere. I spoke with our Account Director at NC Insurance and asked them to provide us with terms on our PI insurance.

They came back with a premium which was significantly less than our renewal quote allowing us to secure the cover we needed at an affordable premium.”

I am extremely happy with the service NC Insurance provided. It is a first class Company with professional, efficient and very friendly and polite employees.  When our Building Insurance was due for renewal the member of staff we spoke to searched to find a lower premium with exactly the same cover for us which they achieved (and better in parts) and therefore saved us money.

 All my queries have always been dealt with in a very professional, polite and very courteous manner.  I’d have no hesitation in recommending NC Insurance.

“We moved our business to NC Insurance as they delivered a high level of personal service and made us a saving on our insurance spend. As with any supplier, we want to make sure we’re getting a good deal and with NC Insurance, we’ve found a broker we can trust to do that for us.”